Last Updated: 10/03/2025
Table of Contents
1. Scope of Policy
This Privacy Policy (the “Policy”) relates to the processing of all Personal Information (as defined below) collected by Onzako Tours (“we” / “us” / “our”), a licensed tour operator based in the Republic of Uganda. This includes information obtained through electronic or verbal communication, our website (www.onzakotours.com), email correspondence, or as a result of engagement with any of our safari products or services.
The personal information that we collect from you will be processed by Onzako Tours, whose registered office is located at [Insert Physical Address in Uganda].
We are committed to complying with all applicable data protection and privacy laws of the jurisdiction in which personal information is collected or processed, including the principles of the General Data Protection Regulation (GDPR) for data subjects residing in the European Union.
2. Introduction and Consent
As we place a high premium on the privacy of every person who engages with us, we recommend that you read this Policy thoroughly.
By engaging with Onzako Tours via electronic mail, continuing to use our website, clicking on any consent mechanism, or accessing and using our services, you acknowledge that you have read this Policy and consent to the processing of your Personal Information as provided for herein.
3. What is Personal Information?
Personal Information includes any information that relates to and renders it possible to identify you as an identifiable living human being or, where applicable, an identifiable juristic person. This may include (without limitation): your name, physical and postal addresses, email address, telephone number, age, nationality, ethnic origin, medical or financial information, your opinion, your internet address (IP address), your location, or Special Categories of Personal Information (such as dietary requirements linked to religious beliefs, or health information) (collectively, “Personal Information” / “Information”).
4. How Do We Process Personal Information?
Personal Information may be collected through electronic means (including our website, email, or text messages) or through non-electronic means (e.g., hard-copy forms or verbal communication).
When using our website, your Personal Information may be collected through two methods:
a) Active Information Collection:
This refers to instances where you have directly and knowingly provided us with information, such as when you submit a safari enquiry, subscribe to our newsletter, complete a booking form, or provide emergency contact details.
b) Passive Information Collection (Inactive):
This refers to instances where we collect certain Information that you have not actively provided, typically through the use of technologies such as cookies, web beacons, or embedded scripts when you visit our website. This data is non-personally identifiable on its own (e.g., the type of web browser, operating system, date and time of visit) but helps us analyze website traffic and performance.
5. Type of Information We Process
We process the following types of information necessary for booking and operating a safari:
i) Active Information (Provided by You):
- Full name and surname, gender, age, and weight (for flight/safety purposes).
- Physical address, e-mail address, telephone, and mobile number.
- Identity and/or Passport number, issue date, and expiry date.
- Company details (if a business booking).
- Emergency contact details.
- Medical requirements, dietary, and special requirements (Sensitive Personal Information).
- Your personal opinion, views, interests, and preferences.
ii Passive Information (Collected by the Website):
- The type of web browser and operating system you use.
- The date and time of your visit and specific pages visited.
- The address of the website you visited before entering our website.
We do not receive or store complete credit card information. We utilize recognized and secure third-party Paygate portals (e.g., bank-certified payment processors) to accept credit card payments securely. We do not have access to your full credit card details.
6. What Do We Do with Your Information?
Personal Information will only be used in accordance with this Policy, or as specifically disclosed to you at the time you provide the Personal Information.
The Information will be processed by us (or approved third parties) for the following purposes:
- Verifying your identity and confirming compliance with permit requirements.
- Transmitting and receiving correspondence in relation to our services, including the preparation of detailed itineraries and submission of quotes.
- Processing payments and issuing refunds.
- Facilitating delivery of services: Sharing essential data (name, dietary, passport number) with partner lodges, airlines, and third-party activity providers to execute your safari.
- To monitor and analyze your conduct on the website for research and statistical purposes.
- For compliance, risk management, and administrative purposes.
- To personalize and enhance your guest experience and acknowledge preferences from past bookings.
- To deal with any inquiries, correspondence, concerns, or complaints you have raised.
We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy or as required to fulfill our contractual obligations to you.
We reserve the right to disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries.
7. Newsletter Subscribers and Marketing
Should you subscribe to our newsletter, we will send you promotional emails about Onzako Tours’ offers, conservation news, or other information using the email address you provided.
We only contact guests via email for marketing purposes if they have provided us with their explicit consent to do so. You may unsubscribe from this list at any time by selecting the “unsubscribe” button at the bottom of the newsletter or by emailing us your request.
8. Third-Party Policies and Links
Our website and marketing material may contain links to websites owned and managed by third parties (e.g., partner lodges, World Nomads for travel insurance). These Third-Party Websites are specifically excluded from this Policy.
These Third-Party Websites have separate and independent privacy policies. You are strongly advised to read the privacy policy of each Third-Party Website you engage with before providing your Personal Information, as we cannot accept any liability should they process your Information unlawfully.
9. Opting Out (Right to Object)
10. Information Access and Correction (Your Rights)
You have the right to access the Personal Information we hold about you to correct errors or to request the deletion of any information.
If you wish to correct, access, or delete any of your Personal Information, please get in touch with us by e-mail at admin@onzakotours.com. We may require verification information to ensure you are the authorized person. We will make every effort to honor your request within 30 business days.
11. Data Security and Integrity
The transmission of information via the internet is never completely secure, and we cannot guarantee the security of data transmitted to our website; any transmission of Personal Information will be solely at your own risk.
We restrict access to your Personal Information to our employees and trusted contractors who have a legitimate operational need to access such data. We endeavor to maintain physical, electronic, and procedural safeguards that comply with relevant laws and regulations to protect your Personal Information from unauthorized access or destruction.
12. Limitation of Liability
By accepting the terms of this Policy, you agree to indemnify us and hold us harmless for any security breaches that may potentially expose the Personal Information in our possession to unauthorized access and/or the unlawful processing of such Personal Information by any third party.
13. Place Where Personal Information Will Be Kept
All Personal Information provided to us will be stored on our secure servers, which may be located within or outside Uganda. We will only transfer your Personal Information to facilities or parties outside Uganda where such transfer is compliant with applicable data protection laws and regulations (e.g., ensuring the third party meets adequate security standards).
14. Changes to This Policy
We reserve the right to change this Policy at any time and in our sole discretion. If the Policy is revised, the new version will be made immediately available on our website, and the “Last Updated” date at the top of the document will be updated accordingly.
15. Governing Law and Jurisdiction
This Policy and any non-contractual disputes or claims arising out of or relating to electronically submitted Personal Information shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any such disputes shall be subject to the exclusive jurisdiction of the competent courts of Uganda.
16. Feedback and Contact
We welcome comments and questions about this Policy. If you have any questions or comments, please get in touch with us by emailing admin@onzakotours.com or by writing to us at the address specified in paragraph 1 of this Policy.
17. Complaints
Should you believe that we have utilized your Personal Information contrary to applicable law, you undertake first to attempt to resolve any concerns directly with us. If you are not satisfied with the resolution process, you have the right to complain to the relevant Information Regulator in your applicable jurisdiction.
